Last updated: September 11, 2026

Welcome to Ivory Dreams. These Terms of Service (“Terms”) govern your access to and use of the Ivory Dreams website, online store, products, services, content, features, and related tools (collectively, the “Services”).

By accessing or using our Services, placing an order, creating an account, or otherwise interacting with our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Services.

Ivory Dreams operates this store and website. Our Services are hosted and powered by Shopify, which enables us to provide our online shopping experience.

1. Eligibility

By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are using the Services on behalf of another person or entity, you represent that you have the authority to accept these Terms on their behalf.

Our Services are not intended for children who are not legally permitted to enter into transactions under applicable law.

2. Use of Our Services

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Services for any unlawful, fraudulent, or unauthorized purpose.

• Attempt to interfere with or disrupt the operation or security of the website.

• Gain unauthorized access to any account, system, server, or network connected to the Services.

• Copy, reproduce, distribute, modify, or exploit our website, content, branding, or materials without our prior written permission.

• Use automated systems, bots, scraping tools, or similar methods to access or collect information from the Services without our permission.

• Submit false, misleading, or fraudulent information.

• Use the Services in a way that could damage, disable, overburden, or impair the website or interfere with another customer's use of the Services.

We reserve the right to suspend or terminate access to the Services if we reasonably believe that you have violated these Terms or applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, colors, sizes, and other information displayed on our website are accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

Product colors and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

We reserve the right to:

• Correct errors or inaccuracies in product information.

• Update or change product descriptions, prices, availability, and specifications.

• Limit the quantities of products available for purchase.

• Discontinue products at any time.

• Refuse or cancel orders where permitted by applicable law.

4. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

Where applicable, taxes, shipping charges, duties, or other applicable fees may be displayed separately at checkout.

You agree to provide accurate and complete billing, payment, and contact information when placing an order.

Payments are processed through our available payment providers and Shopify-supported payment infrastructure. We do not intentionally retain complete payment-card information on our own systems where such information is processed by third-party payment providers.

If a payment is declined, reversed, disputed, or otherwise cannot be successfully processed, we may cancel or suspend the relevant order.

5. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been finally accepted or that the products are available.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

• Product availability.

• Pricing or listing errors.

• Suspected fraudulent or unauthorized activity.

• Incorrect customer information.

• Shipping or delivery limitations.

• Violation of these Terms.

• Other legitimate business or legal reasons.

If we cancel an order after payment has been received, any eligible refund will be processed using the applicable payment method, subject to our Refund and Return Policy.

6. Shipping and Delivery

We will arrange shipment of accepted orders to the delivery address provided by you.

You are responsible for providing accurate and complete shipping information. Ivory Dreams is not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.

Estimated delivery dates or timeframes are estimates only and may be affected by factors outside our reasonable control, including courier delays, weather, public holidays, strikes, natural events, customs procedures, or other circumstances.

Once an order has been dispatched, tracking information may be provided where available.

For further information regarding returns, exchanges, cancellations, and refunds, please refer to our Return and Refund Policy.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Eligibility for a return or refund may depend on the product, condition of the product, time period, reason for return, and other requirements specified in that policy.

We recommend reviewing the Return and Refund Policy before placing an order.

8. Cancellations

You may request cancellation of an order by contacting us as soon as possible.

Cancellation requests cannot always be accommodated once an order has been processed, packed, or shipped.

Where an eligible cancellation is accepted after payment has been received, any applicable refund will be processed according to our Return and Refund Policy and applicable law.

9. Accounts

Certain features of the Services may allow you to create an account.

You are responsible for:

• Providing accurate information.

• Maintaining the confidentiality of your login credentials.

• Keeping your account information up to date.

• All activity occurring through your account, except where caused by circumstances outside your reasonable control.

You must notify us promptly if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where reasonably necessary to protect our customers, business, Services, or legal rights.

10. Intellectual Property

All content available through the Services, including but not limited to:

• Logos and brand names.

• Product names and descriptions.

• Photographs and images.

• Graphics and designs.

• Text and written materials.

• Website layout and design.

• Videos and other media.

• Software and functionality.

is owned by or licensed to Ivory Dreams or its respective content providers and is protected by applicable intellectual property laws.

You may access and use the Services for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, license, create derivative works from, or otherwise exploit our content without our prior written permission, except where permitted by applicable law.

11. User Reviews and Content

If you submit reviews, comments, photographs, feedback, testimonials, or other content through the Services, you represent that:

• You have the right to submit the content.

• The content is truthful and not misleading.

• The content does not violate any applicable law or the rights of another person.

• The content does not contain unlawful, abusive, defamatory, obscene, threatening, or fraudulent material.

• The content does not contain malicious software or harmful code.

By submitting content to us, you grant Ivory Dreams a non-exclusive, royalty-free, worldwide, transferable, and sublicensable license to use, reproduce, publish, display, adapt, and distribute that content for legitimate business, marketing, promotional, and operational purposes, subject to applicable law.

We reserve the right to remove or refuse content that we believe violates these Terms or applicable law.

12. Third-Party Services and Links

Our Services may contain links to websites, applications, payment providers, social media platforms, shipping providers, or other services operated by third parties.

Third-party services are governed by their own terms and policies. We are not responsible for the content, availability, security, privacy practices, or operation of third-party websites or services.

Your use of third-party services is at your own risk and may be subject to additional terms imposed by those third parties.

13. Shopify

Our online store is hosted on Shopify, which provides the technology and infrastructure that enables us to provide the Services.

Your use of the Services may involve the collection and processing of information by Shopify and other service providers.

For information about how your personal information is handled, please review our Privacy Policy and Shopify's applicable privacy policies.

14. Privacy

Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy forms part of these Terms.

If there is a conflict between these Terms and our Privacy Policy regarding the collection, processing, or disclosure of personal information, the Privacy Policy will control with respect to those matters.

15. Accuracy of Information

We strive to provide accurate information through the Services. However, we do not guarantee that the information available on the website is always accurate, complete, current, or free from errors.

We may correct errors, update information, or change content at any time without prior notice.

16. Disclaimer

To the maximum extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The Services will always be available or uninterrupted.

• The website will be completely secure or free from errors.

• All information provided through the Services will always be accurate or complete.

• The Services will meet every individual customer's expectations.

Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, guarantees, or protections that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Ivory Dreams and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive losses arising from or relating to your use of the Services, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ivory Dreams, its owners, employees, affiliates, service providers, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms.

• Your misuse of the Services.

• Your violation of applicable law.

• Your infringement of another person's rights.

• Information or content submitted by you through the Services.

19. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic or pandemic events, war, terrorism, civil unrest, government actions, strikes, transportation disruptions, internet or telecommunications failures, or other similar events.

20. Suspension or Termination

We may suspend, restrict, or terminate your access to the Services at any time where reasonably necessary, including if you violate these Terms, engage in fraudulent or unlawful activity, or misuse the Services.

Termination will not affect rights or obligations that accrued before termination.

Any provisions that by their nature should survive termination will continue to apply.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date at the beginning of these Terms and, where required by applicable law, provide additional notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

22. Governing Law and Disputes

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms or your use of the Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Ivory Dreams, subject to any mandatory consumer protection rights or other applicable laws.

Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable consumer protection or other applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or notices displayed on the Services, constitute the agreement between you and Ivory Dreams regarding your use of the Services, except where additional terms expressly apply to a particular product or service.

25. Contact Us

If you have questions about these Terms, our Services, an order, or any other matter relating to Ivory Dreams, please contact us:

Ivory Dreams
C-22A, Second Floor, Ardee City, Sector-52
Gurgaon – 122001, India
Email: connect@ivorydreams.in

We will make reasonable efforts to respond to customer inquiries in a timely manner.