Refund policy

We are so glad you chose us to add a little sparkle to your day! To ensure clarity and build trust with our community, please read our brand policies carefully before making a purchase.

1. Returns Policy

We do not accept returns, as each piece is carefully quality-checked and packed with love.

🔁 Exchange is only applicable if:
You received a damaged or defective product.
A full unboxing video from the moment the parcel is opened is required as proof.
(Please make sure the video is continuous, without any cuts or edits.)
2. Exchange Policy – Selekt fashion Only

💬 Exchange is valid if:

The product has visibly damaged.
You provide a valid proof of purchase (invoice/order ID).
Exchange request is raised within the eligible time period (typically 15 days of delivery).
📦 Product must be unused and returned in its original packaging.
3. What Does Anti-Tarnish Mean?

Our anti-tarnish collection is specially coated to resist dullness and blackening. However, exposure to harsh chemicals, perfumes, or water may reduce its lifespan.

✨ To extend your jewellery’s shine:

Store in a dry, air-tight pouch.

Avoid direct contact with water, sweat, or perfumes.
4. Order Cancellations

Once an order is placed, it cannot be cancelled or modified. We start processing your order immediately to ensure quick delivery.
5. Need Help?

We’re always here to support you. For queries or support: 📩 Email: connect@ivorydreams.in
📸 Instagram DM: https://www.instagram.com/ivorydreams.in?igsh=MWNwc3pmZnlyMmtrOA==

Thank you for supporting handcrafted ,homegrown jewellrey!

Shine bright,
Team Ivory Dreams